SUPPORT
NEW! - CUSTOMER PORTAL - ONLINE BILLING AND SUPPORT
We have now introduced a New Customer Portal Where you can:
| For our valued clients who are in need of support, we invite you to contact us via one of the following methods: |
|
- OPEN A SUPPORT TICKET
Technical Support - Email, Web Hosting and Server Related
Billing Department - Invoice Questions, Payment Issues
Postini Support - Postini SPAM Support
Customer Service - General Customer Services Issues
Sales Department - Contact us for New and Upgraded Services
- CALL US
Between 7am - 9pm EST
Please call 585.244.9930 and ask to be transferred to the Support Department.
After 9pm EST
Please call 585.244.9930 and select option 4. Leave a message including your name, phone number and the nature of your call. One of our technicians will be paged and will return your call as soon as possible. If your call can wait to be returned until the next business day, please state that in your message.
SUPPORT DOCUMENTATION Below you will find support documentation for setting up email, learning how to manage spam and other various topics. If you have a need for additional documentation or information not found here, please send a request using the
Support Contact Form.
CANCELING SERVICESAll requests to cancel any services with LogicalSolutions.net must be directed through our
Service Cancellation Form. Per our
terms and conditions, this is the only acceptable way of submitting cancellation requests. Calling or emailing are not valid methods and the response to those will be a request to visit the above form and submit your request there.